SSC IMD SA Mock 03 – Question 163

Which of the following is/are key knowledge management process(es)?
Processes:
i) Knowledge gathering
ii) Knowledge storage and organisation
iii) Knowledge distribution
iv) Knowledge use

• ii, iii and iv only
• i, ii, iii and iv
• i, ii, and iv only
• iii only

Knowledge Management (KM) is the systematic cycle of creating, identifying, capturing, organizing, storing, sharing, and using collective knowledge to enhance organizational performance and learning.

The fundamental stages of the KM lifecycle are:
1. Knowledge gathering / acquisition: Collecting raw information, insights, and data from both internal experts and external sources.
2. Knowledge storage and organisation: Structuring, indexing, and preserving collected knowledge in corporate databases, knowledge bases, and document repositories.
3. Knowledge distribution / sharing: Disseminating knowledge to the right people at the right time through collaboration tools, intranets, and training.
4. Knowledge use / application: Applying knowledge to execute business processes, solve problems, innovate, and make decisions.

Therefore, all four (i, ii, iii, and iv) are core knowledge management processes.

Hence, option 2 (‘i, ii, iii and iv’) is the correct answer.